FAQ

What Is Your Return Policy?

At this time we currently do not offer returns for refunds. If you are not happy with your purchase, we can assist you with an exchange or offer store credit for a future purchase. You have 14 days to request.

How Long Will It Take To Get My Package?

Please allow two business days for your order to ship. Economy shipping typically takes 2-4 business days to arrive, depending on your location. If you need to receive your order faster, please contact us at allison@aureliacollection.com and we can assist to get you the order faster!

What are your Products Made of?

At Aurelia, we offer a wide range of jewelry crafted from high-quality materials such as brass and stainless steel and is 14K or 18K Gold Plated.

We are committed to producing high quality jewelry that is hypoallergenic and waterproof. However, please note that pieces may occur due to your own pH which can impact the life cycle of your jewelry.

Care Instructions

To keep your fashion jewelry looking its best, follow these care instructions:  

  • Remove your jewelry before showering or swimming to extend its life.
  • Limit exposure to water, chemicals, and beauty products.
  • Handle jewelry gently and avoid pulling, bending, or twisting it. 
  • Store jewelry in a cool, dry place, away from direct sunlight and high temperatures.